Our online store shows the net price and the price including 19% VAT. Taxes are calculated automatically during the checkout process, based on the country of your shipping address. Customers inside the European Union will need to pay the taxes of their country. Customers located outside the European Union are shopping tax-free.
Our download products are instantly delivered, once the payment is accepted. You will see a download link directly after your purchase is completed and your payment is accepted. We also send out an order confirmation to the email address you entered during your purchase.
You can also create a customer account to manage your orders and downloads.
Some of our products need a serial key to make them work. In this case, you will receive your download links and your personal serial code with the same mail, after your order was processed. We highly recommend to create a customer account at trainsim.store, so you can access your downloads at any later time, should you need to re-download them again.
We are an officially licensed re-seller of Aerosoft & Dovetail Games Add-Ons!
Products which need to be activated on Steam are not delivered as a download, you will receive a so called Steam License Key. In this case, we will send you the activation code for the product. After activating your Steam License Key in the Steam application (http://store.steampowered.com/), your product will be automatically downloaded and added to your Steam library. For more information about using Steam, visit the Steam Support page (https://help.steampowered.com/en/).
You may declare the revocation of your contractual statement in text form (e.g. letter, email) or by returning the merchandise within a period of 4 weeks. The revocation does not have to contain any grounds. The revocation period commences the day following the receipt of merchandise. The time-limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment.
The revocation is to be addressed to:
Trains and Drivers
c/o Claudia Czudai
Koblenzer Strasse 97
Email : email@example.com
The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications or clearly tailored to personal needs or which, by reason of their quality, are not suitable for return or may spoil quickly or whose expiration date would be exceeded, or for the delivery of audio or video recordings or of software where the seal on the data carriers has been broken by the consumer, or for the delivery of downloadable products.
Consequences of revocation
In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance in a retail store – or putting the merchandise to its intended use. Things that can be shipped by parcel and are to be returned on our risk. Things that cannot be shipped by parcel will be picked up. You are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of fourty euros or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
Do we use 'cookies'?
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
Your customer account gives you the opportunity to manage your orders and to re-download your previous purchases. You can also manage your addresses. An account is required to make a purchase from our online store, because you are buying digital downloads and an account gives you access to your files at any time.
Please note: Steam License Keys are not shown in your order history. They are included in your initial order confirmation only. Once you have activated a Steam License Key, it cannot be used a second time. Although we can send your Steam License Key again, there is practically no need to do so.
If you have an account at the former online store trainsimshop.com, you might want to access your old files. Visit the former Trains & Drivers store at oldshop.trainsimshop.comto access your files. This server will remain open until December 31th, 2017. You need to download your files before this date. If you experience any problems or if you need assistance, please send us an email and we will assist you.
Partnership & Selling your software through trainsim.store
In the unlikely case that you have problems with a product you purchased from us, please do not hesitate to contact us using our contact form. You may also want to check the Help Center on our website first to see if there is already an article covering your query.
If not, then drop us a mail and specify your question/issue as precise as possible. In any case you need to give us the following information:
The product name
Your order number (just needed on questions related to your purchase, not needed to get support)
A brief description about your problem
If possible: Screenshots an / or any texts of possible error messages you see
A common file type used by many freeware add-ons and on some commercial products for Train Simulator (mainly older products) is the .rwp. This "RailWorksPackage" file is some kind of a zipped file that is created and imported into Train Simulator with a program called "utilities.exe". You will find this application in the main folder of your Train Simulator installation.
To install a downloaded .rwp-file, follow these steps:
Open the utilities.exe
Navigate to the Package Manager tab in the top navigation bar
Click on Install - a new window pops up
Navigate to the desired .rwp-file and click on Open
The installation will start automatically
Repeat for any other .rwp-file you want to install
Close the utilities.exe program
Run Train Simulator
Choose the desired scenario, or (if included)the QuickDrive consist and drive your new engine.